THORVANIX Returns Policy

We at THORVANIX are committed to providing our customers with the highest quality products and services. To ensure your complete satisfaction, we offer a comprehensive returns policy.

Eligibility for Returns

Products can be returned within 30 days of receipt if they meet the following conditions:

• Item must be unused and in the same condition as received.
• Item must be in the original packaging with all tags intact.
• A valid purchase receipt is required for all returns.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Customized products
• Items on clearance or marked as final sale

Return Process

To return an item, please follow these steps:

1. Contact THORVANIX Customer Service at (555) 123-4567 or via email at [email protected] to initiate a return.
2. Complete the return form provided by our team.
3. Securely repackage the item in its original packaging.
4. Include a copy of the purchase receipt and completed return form.
5. Ship the package to: 789 Avondale Road, Suite 300, New York, NY 10001.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment within 10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team for assistance.

Contact Us

For any questions regarding our returns policy, please contact our customer support team at (555) 123-4567, or email us at [email protected]. We are here to assist you.